Reflect.

‘Hey Phil, can you go do a subjective history of Mr Zhang? He only speaks Cantonese.’

One of the most helpful attributes I developed in my life (albeit not through effort), is the ability to speak th...

Your new patient walks in and you’ve got 10 minutes to prepare.

You’re a good physiotherapist so you best check their medical history.

This is what you see:

-Anxiety
-Depression
-Fibromyalgia
-Chro...

Hey reader!

You’re probably reading this because you have a hard time connecting with your patients.

You know… a patient walks in and after the normal chit-chat questions like ‘how was your weekend ...

Great – everything is progressing nicely so I’ll see you next week.

Next week comes and the appointment is missing.

You think they’ve just forgotten to book in.

They’ll probably call soon.

Right?...

Riiiiiiiiiiiiiiing.

You pick up the phone and a voice on the other side starts.

‘Hey, how much is a session?’

You answer ‘Oh it’s $150 for an initial consultation and $120 for a follow-up’.

‘Okay ...

Picture this… you’ve just received another initial consultation.

If you do your job right, that’s a life-time value of $600-700 for most standard cases.

Your patient walks in, you spend 45 minutes u...