Reflect.

Welcome to my blog! I share helpful info about my health experiences, simple mental models that have helped me in business, and insights on the current health landscape.

How to Retain Patient Bookings Jan 24, 2025

Great – everything is progressing nicely so I’ll see you next week.

Next week comes and the appointment is missing.

You think they’ve just forgotten to book in.

They’ll probably call soon.

Right?...

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How to Stop Losing Patients over the Phone Jan 24, 2025

Riiiiiiiiiiiiiiing.

You pick up the phone and a voice on the other side starts.

‘Hey, how much is a session?’

You answer ‘Oh it’s $150 for an initial consultation and $120 for a follow-up’.

‘Okay ...

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How to Sell with Trust and Integrity as a Physiotherapist Jan 22, 2025

Picture this… you’ve just received another initial consultation.

If you do your job right, that’s a life-time value of $600-700 for most standard cases.

Your patient walks in, you spend 45 minutes u...

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