Reflect.

Welcome to my blog! I share helpful info about my health experiences, simple mental models that have helped me in business, and insights on the current health landscape.

Not able to retain patients/clients? This is why. Jul 07, 2025

It's because you're not setting big enough goals...

That's something you've DEFINITELY heard before, so I don't believe there's anything new for me to add here. 

Instead, I'm going to explain to you...

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Is the NDIS about to collapse? Jul 02, 2025

In the last month, I've heard multiple people in the industry talk about their challenges with the proposed changes to the NDIS. As most of my audience are in the physio, chiro or osteo space, many of...

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Can't Set Patient Expectations? Understand This Jun 25, 2025

When I was 13, I asked my mum for a pull-up tower that I'd seen at Rebel Sport. It was approximately $297 and at the time, mum told me that finances were tight... but if I managed to get a few A's at ...

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Struggle with Price? Understanding Price vs Value Jun 18, 2025

Do you ever feel like you have no words... or you don't have the ability to speak when you start talking about price? 

It's anxiety provoking, and you're not sure how to deal with it.

Well, the good...

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How to Become an Expert WITHOUT Saying 'You're an Expert' Jun 14, 2025

Have you ever sat in a consult and noticed that your patient has raised eyebrows that suggest they don't 'trust' you?

It happens a lot - and it's a completely natural occurrence in health. After all,...

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The MOST Important Skill that Drives Treatment Outcomes Jun 04, 2025

 I had a conversation once with a guy who had MULTIPLE PhDs who was complaining about how stupid people were.

He said something along the lines of... 

'Why do people not listen to what I say? I'm th...

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How to PITCH CONFIDENTLY in UNDER 5 Minutes May 28, 2025

So... what's the difference between your short and long consult?

This is the question that stumps many young clinicians.

But it's not JUST clinicians, it's actually the clinic owners as well. 

If y...

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Understanding WHY we Undervalue Ourselves as Health Professionals May 19, 2025

If you don't value your skills, you have self-worth issues.

And you have to stand in front of a mirror for 5 minutes everyday...

And practice positive affirmations...

Because that's what you need t...

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Why CONFIDENCE is Important in the Clinic May 14, 2025

Omg...

There's a patient over there...

What if I don't give them the right diagnosis?

What if I fail to give them the correct treatment plan?

What if I'm just shit?

I get it. You just want the pa...

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How to work with Clients who DON'T Speak English Feb 04, 2025

‘Hey Phil, can you go do a subjective history of Mr Zhang? He only speaks Cantonese.’

One of the most helpful attributes I developed in my life (albeit not through effort), is the ability to speak th...

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How to Work with Neurotic Patients Jan 28, 2025

Your new patient walks in and you’ve got 10 minutes to prepare.

You’re a good physiotherapist so you best check their medical history.

This is what you see:

-Anxiety
-Depression
-Fibromyalgia
-Chro...

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Top 3 Ways to Build Rapport with Patients Jan 27, 2025

Hey reader!

You’re probably reading this because you have a hard time connecting with your patients.

You know… a patient walks in and after the normal chit-chat questions like ‘how was your weekend ...

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