DO NEW PATIENTS MAKE YOU NERVOUS?

Do you dread every new patient because you're nervous about the rebooking conversation?
Do you frequently find that your patients 'drop-off' without any reason?
Are you constantly looking at an empty calendar?

What if:

✅ You knew exactly how to end every initial consultation that results in rebookings?
✅ You look forward to educating patients on how many times they would have to see you?
✅Had the confidence that your calendar would always be steady?

30-day money back guarantee 

We've worked with...

Dear Physio, Chiro or Osteopath,

You’re here because you know your patients need more care than they’re getting…but somewhere between the initial consult and the follow-up, you keep losing them.

You got into allied health to make a real difference in people’s lives. But if patients aren’t rebooking, you can’t do that. And the gap between the care they need and the care they commit to? That falls on you.

The truth is, communication and sales training for clinicians doesn’t exist. So you’re left figuring it out on your own…fumbling through awkward rebooking conversations, watching patients drop off after 2 or 3 visits, and wondering why they didn’t follow through on the plan you carefully laid out for them.

You’ve spent years mastering your clinical skills. But no one taught you how to communicate the VALUE of your skills.

The frustration is real - and it’s costing you impact, income and patient outcomes.

But it doesn’t have to be this way.

My name is Phillip Liao, and I’ve spent the last 2 years workshopping rebooking and retention skills with 100+ clinicians across Australia. Before all this, I was a physio who specialised in Olympic Weightlifters and after 10 years, I still coach to this day. I’ve seen what works, what doesn’t, and exactly where most practitioners lose patients — and it’s almost never clinical.

Our proven approach allows you to:

✅Deliver initial consults that naturally lead to rebooking
✅Use ethical communication techniques that turn hesitation into commitment
✅Keep patients engaged through their entire treatment plan — not just the first few visits

You’re here because you know your patients need more care than they’re getting…but somewhere between the initial consult and the follow-up, you keep losing them.

Enrol now for instant access

Are You Passionate About Making an Impact…But Can’t Seem to “Get Through” to Your Patients?

You became a clinician to help people. But if patients aren’t returning, you can’t see them through to the outcomes they deserve.

Here’s what most practitioners get wrong: they think more clinical knowledge is the answer. It’s not. The missing piece is communication.

It’s your responsibility to persuade patients to invest in their health. And more clinical knowledge won’t help you do this. But improving your communication will.

Instant access. Enrol today.

Here's exactly what's inside The Rebooking and Retention Essentials™ Course

Enrol now for instant access.

And as promised for being on the waiting list...

You’re not just getting the course. Here’s everything included when you enrol today:

BONUS 1: Initial Consult Patient Handout ($297 → FREE)

A tactically designed handout with structured questions that guide your rebooking conversation — naturally and without pressure. Build trust, create a clear roadmap for your patient, and finish every consult with closing questions that move them toward high or low frequency bookings without a hint of pushiness.

BONUS 2: Clinician’s Toolkit - 23 High-Conversion Chat Follow-Up & Retention Scripts 

($297 → FREE)

Copy-and-paste scripts for patient follow-ups and enquiries that actually work. Prevent drop-out with empathetic, clinically-grounded check-ins. Save thousands in lost appointments with scripts that keep patients engaged and coming back.

BONUS 3: Progression Regression Template - 12 Beautifully Designed Patient Handouts 

($197 → FREE)

Give patients a visual, easy-to-understand snapshot of their progress. Boost your communication, increase the perceived value of each consult, and keep patients motivated to complete their treatment plan.

Total bonus value: $791 — Yours FREE as a Waitlist Member.

30 Day Money Back Guarantee

And if You’re Still Not Sure…

You're fully protected with a 30-day Money Back Guarantee

If you enrol, give the course a genuine go, and feel it hasn’t delivered — just email me at [email protected] within 30 days, as long as you’ve completed less than 50% of the content, and I’ll refund your payment in full. No questions asked.

I’m so confident in this course that if you don't get at least 10% increase in rebookings within the first 4 weeks, I'll give you a full refund.

Instant access to bonuses if you enrol now.