The Rebooking and Retention Essentials Courseâ˘
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ARE YOU STRUGGLINGÂ TO GET PATIENTS TO REBOOK AND STAY?
Our Rebooking & Retention Essentials Course For Allied Health Professionals Will Show You Exactly How To Increase Your Rebooking Rate By 20â30%Â Without Ever Feeling âSalesyâ Again
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This in-depth course is not just about âimproving the numbers.â Itâs the coaching that iâve taught clinicians to communicate the value of themselves.
Learn the techniques that over 100+ Clinicians & Clinic Owners Have Used To:
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Deliver smooth, patient-centred initial consultations that turn into effortless rebookings
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Essential communication, persuasion and closing techniques that transform âsalesyâ conversations into continuation of care
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Increase rebooking rates from 20-40% in a matter of days
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Prevent early patient drop off by framing retention as progression in care
Unsure? 30-day money back guarantee (TCs apply)
We've worked with...
Why this course will help you:
â Techniques Tested and Trained To 100+ Clinicians
â Training System from The Clinician's Handbook Series (600+ Copies Sold Internationally)
â Designed for Allied Health Professionals
â Lifetime Access for You AND You ENTIRE Team
â 30-Day Money Back Guarantee
â Instant Online Access - Start Today
â Proven Results in as Little as 4 Weeks
The Uncomfortable Truth Why Patients Aren't Coming Back
Dear Physio, Chiro or Osteopath,
Youâre here because you know your patients need more care than theyâre gettingâŚbut somewhere between the initial consult and the follow-up, you keep losing them.
You got into allied health to make a real difference in peopleâs lives. But if patients arenât rebooking, you canât do that. And the gap between the care they need and the care they commit to? That falls on you.
The truth is, communication and sales training for clinicians doesnât exist. So youâre left figuring it out on your ownâŚfumbling through awkward rebooking conversations, watching patients drop off after 2 or 3 visits, and wondering why they didnât follow through on the plan you carefully laid out for them.
Youâve spent years mastering your clinical skills. But no one taught you how to communicate the VALUEÂ of your skills.
The frustration is real - and itâs costing you impact, income and patient outcomes.
But it doesnât have to be this way.
My name is Phillip Liao, and Iâve spent the last 2 years workshopping rebooking and retention skills with 100+ clinicians across Australia. Before all this, I was a physio who specialised in Olympic Weightlifters and after 10 years, I still coach to this day. Iâve seen what works, what doesnât, and exactly where most practitioners lose patients â and itâs almost never clinical.
Our proven approach allows you to:
-Deliver initial consults that naturally lead to rebooking
-Use ethical communication techniques that turn hesitation into commitment
-Keep patients engaged through their entire treatment plan â not just the first few visits
Youâre here because you know your patients need more care than theyâre gettingâŚbut somewhere between the initial consult and the follow-up, you keep losing them.
Enrol now for instant access
What Other Clinicians Have Achieved With The Retention and Rebooking Essentials
We've worked with...
Elite Edge Physiotherapy improved their weekly consult numbers by 20% across their entire clinic... in just 8 weeks.
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Balance Health and Performance increased their forward rebooking numbers by 30% in 2 weeks following a 2 hour workshop.
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99 Physio doubled his appointments from 22 to 45 in just 4 weeks.
30-day money back guarantee (TCs apply)
Are You Passionate About Making an ImpactâŚBut Canât Seem to âGet Throughâ to Your Patients?
You became a clinician to help people. But if patients arenât returning, you canât see them through to the outcomes they deserve.
Hereâs what most practitioners get wrong: they think more clinical knowledge is the answer. Itâs not. The missing piece is communication.
Itâs your responsibility to persuade patients to invest in their health. And more clinical knowledge wonât help you do this. But improving your communication will.
Instant access. Enrol today.
How it Works:
Increase Your Rebooking Rate in 3 Simple Steps
Step 1: Enrol Today
Takes less than 2 minutes to get started. Complete your enrolment and get immediate access to the full course and all three bonuses.
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Step 2: Watch & Implement
Work through the course in as little as 2 hours. Learn the exact communication frameworks, closing techniques and retention scripts that 100+ clinicians have already used â then apply them in your very next consult.
Step 3:Â Watch Your Rebooking Rate Climb
Within days of implementing, youâll notice the difference. Smoother consults, more confident conversations, and patients who actually commit to coming back.
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30 day money back guarantee. TCs apply.
Here's exactly what's inside The Rebooking and Retention Essentials⢠Course
Rebooking and Retention Essentials
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Module 1: Rebookings
20 lessons- Introduction
- Lesson 1.1 - Not Converting Initial Consultations
- 1.2.1 - Settling The Subconscious
- 1.2.2 - Speaking in Frameworks
- 1.2.3 - Speaking with Clarity
- 1.2.4 Concluded
- 1.3.1 - Demonstrating an Understanding of Their Experience
- 1.3.2 - Paraphrasing Part 1
- 1.3.3 Paraphrasing Part 2
- 1.3.4 - Clarity of Outcome
- 1.4.1 - Making an Undeniable Impact
- 1.4.2 - Clarify the Roadmap
- 1.5.1 - Presenting your Offer; Anchor
- 1.5.2 - Presenting your Offer; Pro/Con Selling
- 1.5.3 - Dichotomous Offer
- 1.5.4 - Close
- 1.6 - Putting it All Together
- Supplementary Role Play - Jae
- Supplementary Role Play - Simon
- Supplementary Role Play - Aaron
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Module 2: Retention
12 lessons- 2.1 Introduction to Retention
- 2.1.2 - Why Retention is Important
- 2.2 Person; Conversational Skill
- 2.3.1: Setting Expectations
- 2.3.2 - Product Development; Variability and Novelty
- 2.4.1 - Progress; Differing Stage Questions; The Decision Tree
- 2.4.2 - Developing Your Progression Pathway
- 2.4.3 - Creating your Decision Tree
- 2.4.4 - Creating a Visual Demonstration
- 2.5 Essential Retention Skills Concluded
- Supplementary Objection Handle - Jae
- Supplementary Objection Handle - Aaron
Enrol now for instant access.
Stop Heading Into Clinic Staring At An Empty Calendar
Here's what some of the clinicians I've worked with are saying...
99 Physio is living his ideal practise life
Ethan improved his rebooking rate from 60% to 85%
Jing doubled his forward rebooking numbers
Will's Rebookings Increased By 30%
Instant access if you enrol today
And as promised for being on the waiting list...
Youâre not just getting the course. Hereâs everything included when you enrol today:
BONUS 1: Initial Consult Patient Handout ($297Â â FREE)
A tactically designed handout with structured questions that guide your rebooking conversation â naturally and without pressure. Build trust, create a clear roadmap for your patient, and finish every consult with closing questions that move them toward high or low frequency bookings without a hint of pushiness.
BONUS 2:Â Clinicianâs Toolkit - 23 High-Conversion Chat Follow-Up & Retention ScriptsÂ
($297Â â FREE)
Copy-and-paste scripts for patient follow-ups and enquiries that actually work. Prevent drop-out with empathetic, clinically-grounded check-ins. Save thousands in lost appointments with scripts that keep patients engaged and coming back.
BONUS 3: Progression Regression Template - 12 Beautifully Designed Patient HandoutsÂ
($197Â â FREE)
Give patients a visual, easy-to-understand snapshot of their progress. Boost your communication, increase the perceived value of each consult, and keep patients motivated to complete their treatment plan.
Total bonus value: $791 â yours FREE as a waitlist member.
30 day money back guarantee (TCs apply)
And Thatâs STILL Not AllâŚ
The Rebooking & Retention Essentials Course is just the beginning.
Throughout 2026 and 2027, Iâll be adding at least 8 mastery modules covering advanced communication and persuasion skills you can use with patients at every stage of their journey. As these modules are added, the retail price will increase to reflect the value.
But if you lock in your enrolment before the offer expires, youâll get access to every mastery module as itâs released... at no extra charge. Ever.
And if Youâre Still Not SureâŚ
You're fully protected with a 30-day Money Back Guarantee
If you enrol, give the course a genuine go, and feel it hasnât delivered â just email me at [email protected] within 30 days, as long as youâve completed less than 50% of the content, and Iâll refund your payment in full. No questions asked.
Iâm so confident in this course that if you don't get at least 10% increase in rebookings within the first 4 weeks, I'll give you a full refund.
Instant access to bonuses if you enrol now.
This Is A Once-Off, Never-Again Offer.
For just $397, you'll get lifetime access to:
Frequently Asked Questions
How does the money back guarantee work?
Will this be useful for non-MSK clinicians?
How long will this course take?
What are the Mastery Modules?
What will the price rise to after this launch offer?
Can I use this for multiple team members?
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