The Rebooking and Retention Essentials Course™

 

ARE YOU STRUGGLING TO GET PATIENTS TO REBOOK AND STAY?

Our Rebooking & Retention Essentials Course For Allied Health Professionals Will Show You Exactly How To Increase Your Rebooking Rate By 20–30%  Without Ever Feeling “Salesy” Again

 

This in-depth course is not just about ‘improving the numbers.’ It’s the coaching that i’ve taught clinicians to communicate the value of themselves.

Learn the techniques that over 100+ Clinicians & Clinic Owners Have Used To:

✅Deliver smooth, patient-centred initial consultations that turn into effortless rebookings
✅Essential communication, persuasion and closing techniques that transform ‘salesy’ conversations into continuation of care
✅Increase rebooking rates from 20-40% in a matter of days
✅Prevent early patient drop off by framing retention as progression in care

YES! I WANT THE REBOOKING & RETENTION ESSENTIALS COURSE

Unsure? 30-day money back guarantee (TCs apply)

We've worked with...

 

Why this course will help you:

✔ Techniques Tested and Trained To 100+ Clinicians
✔ Training System from The Clinician's Handbook Series (600+ Copies Sold Internationally)
✔ Designed for Allied Health Professionals
✔ Lifetime Access for You AND You ENTIRE Team
✔ 30-Day Money Back Guarantee
✔ Instant Online Access - Start Today
✔ Proven Results in as Little as 4 Weeks

The Uncomfortable Truth Why Patients Aren't Coming Back

Dear Physio, Chiro or Osteopath,

You’re here because you know your patients need more care than they’re getting…but somewhere between the initial consult and the follow-up, you keep losing them.

You got into allied health to make a real difference in people’s lives. But if patients aren’t rebooking, you can’t do that. And the gap between the care they need and the care they commit to? That falls on you.

The truth is, communication and sales training for clinicians doesn’t exist. So you’re left figuring it out on your own…fumbling through awkward rebooking conversations, watching patients drop off after 2 or 3 visits, and wondering why they didn’t follow through on the plan you carefully laid out for them.

You’ve spent years mastering your clinical skills. But no one taught you how to communicate the VALUE of your skills.

The frustration is real - and it’s costing you impact, income and patient outcomes.

But it doesn’t have to be this way.

My name is Phillip Liao, and I’ve spent the last 2 years workshopping rebooking and retention skills with 100+ clinicians across Australia. Before all this, I was a physio who specialised in Olympic Weightlifters and after 10 years, I still coach to this day. I’ve seen what works, what doesn’t, and exactly where most practitioners lose patients — and it’s almost never clinical.

Our proven approach allows you to:

-Deliver initial consults that naturally lead to rebooking
-Use ethical communication techniques that turn hesitation into commitment
-Keep patients engaged through their entire treatment plan — not just the first few visits

You’re here because you know your patients need more care than they’re getting…but somewhere between the initial consult and the follow-up, you keep losing them.

YES! I WANT THE REBOOKING & RETENTION ESSENTIALS COURSE

Enrol now for instant access

What Other Clinicians Have Achieved With The Retention and Rebooking Essentials

We've worked with...

Elite Edge Physiotherapy improved their weekly consult numbers by 20% across their entire clinic... in just 8 weeks.

 

Balance Health and Performance increased their forward rebooking numbers by 30% in 2 weeks following a 2 hour workshop.

 

99 Physio doubled his appointments from 22 to 45 in just 4 weeks.

YES! I WANT THE REBOOKING & RETENTION ESSENTIALS COURSE

30-day money back guarantee (TCs apply)

Are You Passionate About Making an Impact…But Can’t Seem to “Get Through” to Your Patients?

You became a clinician to help people. But if patients aren’t returning, you can’t see them through to the outcomes they deserve.

Here’s what most practitioners get wrong: they think more clinical knowledge is the answer. It’s not. The missing piece is communication.

It’s your responsibility to persuade patients to invest in their health. And more clinical knowledge won’t help you do this. But improving your communication will.

YES! I WANT THE REBOOKING & RETENTION ESSENTIALS COURSE

Instant access. Enrol today.

How it Works:

Increase Your Rebooking Rate in 3 Simple Steps

Step 1: Enrol Today

Takes less than 2 minutes to get started. Complete your enrolment and get immediate access to the full course and all three bonuses.

 

 

Step 2: Watch & Implement

Work through the course in as little as 2 hours. Learn the exact communication frameworks, closing techniques and retention scripts that 100+ clinicians have already used — then apply them in your very next consult.

Step 3: Watch Your Rebooking Rate Climb

Within days of implementing, you’ll notice the difference. Smoother consults, more confident conversations, and patients who actually commit to coming back.

 

YES! I WANT THE REBOOKING & RETENTION ESSENTIALS COURSE

30 day money back guarantee. TCs apply.

Here's exactly what's inside The Rebooking and Retention Essentials™ Course

Rebooking and Retention Essentials

  1. Module 1: Rebookings

    20 lessons
    1. Introduction
    2. Lesson 1.1 - Not Converting Initial Consultations
    3. 1.2.1 - Settling The Subconscious
    4. 1.2.2 - Speaking in Frameworks
    5. 1.2.3 - Speaking with Clarity
    6. 1.2.4 Concluded
    7. 1.3.1 - Demonstrating an Understanding of Their Experience
    8. 1.3.2 - Paraphrasing Part 1
    9. 1.3.3 Paraphrasing Part 2
    10. 1.3.4 - Clarity of Outcome
    11. 1.4.1 - Making an Undeniable Impact
    12. 1.4.2 - Clarify the Roadmap
    13. 1.5.1 - Presenting your Offer; Anchor
    14. 1.5.2 - Presenting your Offer; Pro/Con Selling
    15. 1.5.3 - Dichotomous Offer
    16. 1.5.4 - Close
    17. 1.6 - Putting it All Together
    18. Supplementary Role Play - Jae
    19. Supplementary Role Play - Simon
    20. Supplementary Role Play - Aaron
  2. Module 2: Retention

    12 lessons
    1. 2.1 Introduction to Retention
    2. 2.1.2 - Why Retention is Important
    3. 2.2 Person; Conversational Skill
    4. 2.3.1: Setting Expectations
    5. 2.3.2 - Product Development; Variability and Novelty
    6. 2.4.1 - Progress; Differing Stage Questions; The Decision Tree
    7. 2.4.2 - Developing Your Progression Pathway
    8. 2.4.3 - Creating your Decision Tree
    9. 2.4.4 - Creating a Visual Demonstration
    10. 2.5 Essential Retention Skills Concluded
    11. Supplementary Objection Handle - Jae
    12. Supplementary Objection Handle - Aaron
YES! I WANT THE REBOOKING & RETENTION ESSENTIALS COURSE

Enrol now for instant access.

Stop Heading Into Clinic Staring At An Empty Calendar

Here's what some of the clinicians I've worked with are saying...

99 Physio is living his ideal practise life

Ethan improved his rebooking rate from 60% to 85%

 
 

Jing doubled his forward rebooking numbers

Will's Rebookings Increased By 30%

 
 
YES! I WANT THE REBOOKING & RETENTION ESSENTIALS COURSE

Instant access if you enrol today

And as promised for being on the waiting list...

You’re not just getting the course. Here’s everything included when you enrol today:

BONUS 1: Initial Consult Patient Handout ($297 → FREE)

A tactically designed handout with structured questions that guide your rebooking conversation — naturally and without pressure. Build trust, create a clear roadmap for your patient, and finish every consult with closing questions that move them toward high or low frequency bookings without a hint of pushiness.

BONUS 2: Clinician’s Toolkit - 23 High-Conversion Chat Follow-Up & Retention Scripts 

($297 → FREE)

Copy-and-paste scripts for patient follow-ups and enquiries that actually work. Prevent drop-out with empathetic, clinically-grounded check-ins. Save thousands in lost appointments with scripts that keep patients engaged and coming back.

BONUS 3: Progression Regression Template - 12 Beautifully Designed Patient Handouts 

($197 → FREE)

Give patients a visual, easy-to-understand snapshot of their progress. Boost your communication, increase the perceived value of each consult, and keep patients motivated to complete their treatment plan.

Total bonus value: $791 — yours FREE as a waitlist member.

YES! I WANT THE REBOOKING & RETENTION ESSENTIALS COURSE

30 day money back guarantee (TCs apply)

And That’s STILL Not All…

The Rebooking & Retention Essentials Course is just the beginning.

Throughout 2026 and 2027, I’ll be adding at least 8 mastery modules covering advanced communication and persuasion skills you can use with patients at every stage of their journey. As these modules are added, the retail price will increase to reflect the value.

But if you lock in your enrolment before the offer expires, you’ll get access to every mastery module as it’s released... at no extra charge. Ever.

YES! I WANT THE REBOOKING & RETENTION ESSENTIALS COURSE

And if You’re Still Not Sure…

You're fully protected with a 30-day Money Back Guarantee

If you enrol, give the course a genuine go, and feel it hasn’t delivered — just email me at [email protected] within 30 days, as long as you’ve completed less than 50% of the content, and I’ll refund your payment in full. No questions asked.

I’m so confident in this course that if you don't get at least 10% increase in rebookings within the first 4 weeks, I'll give you a full refund.

YES! I WANT THE REBOOKING & RETENTION ESSENTIALS COURSE

Instant access to bonuses if you enrol now.

This Is A Once-Off, Never-Again Offer.

For just $397, you'll get lifetime access to:

YES! I WANT THE REBOOKING & RETENTION ESSENTIALS COURSE

Frequently Asked Questions

Start Today

Start increasing your rebooking rate in as little as 2 hours when you enrol in the Rebooking & Retention Essentials Course.

YES! I WANT THE REBOOKING & RETENTION ESSENTIALS COURSE